Shipping Policy

Last Updated: July 15, 2026

This Shipping Policy explains how orders placed through our website are processed, shipped, delivered, and handled if a shipping issue occurs. By placing an order with us, you agree to the terms below.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding federal holidays and other days on which our business or shipping carriers are closed.

Processing time is separate from shipping transit time. Certain products may require additional processing because of product availability, vehicle-fitment verification, programming, customization, special ordering, or manufacturer fulfillment.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

2. Vehicle Fitment and Order Verification

Certain products may require confirmation of the customer’s vehicle information before shipment. We may request information such as:

• Vehicle Identification Number
• Year, make, and model
• Engine or drivetrain configuration
• Current vehicle equipment
• Selected product options
• Diagnostic or programming requirements

Orders requiring verification may be held until the requested information is provided. Delays caused by missing, incomplete, or inaccurate vehicle information are not considered shipping delays.

Customers are responsible for providing accurate vehicle and order information.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout unless otherwise stated on the product page.

Shipping costs may be based on:

• Delivery location
• Package size and weight
• Selected shipping method
• Carrier rates
• Product type
• Oversized or hazardous-item requirements
• Insurance or signature confirmation

Certain oversized, heavy, special-order, or freight-shipped products may require an additional shipping charge. We will contact the customer before shipment if an additional payment is required.

4. Estimated Delivery Times

Estimated delivery times begin after the order has completed processing and has been accepted by the shipping carrier.

Typical estimated transit times are:

• Standard domestic shipping: 3–7 business days
• Expedited domestic shipping: 2–4 business days
• International shipping: 7–21 business days
• Freight or oversized shipments: Varies by product and destination

These estimates are not guaranteed. Delivery may be delayed because of carrier disruptions, severe weather, customs processing, holidays, supply-chain interruptions, incorrect addresses, or other circumstances outside our control.

Selecting expedited shipping does not shorten a product’s processing, programming, verification, or manufacturing time unless we confirm otherwise in writing.

5. Tracking Information

When tracking information is available, it will be sent to the email address or telephone number provided with the order.

Tracking information may take up to 48 hours to update after a shipping label is created.

The creation of a shipping label does not always mean that the carrier has physically received the package. Carrier tracking will update after the package enters the carrier’s network.

6. Split Shipments

Orders containing multiple products may be shipped in separate packages and may arrive on different dates.

Products may ship separately when they are:

• Fulfilled from different warehouses
• Supplied by different manufacturers
• Backordered
• Special ordered
• Oversized
• Programmed or prepared separately

Customers will not be charged additional shipping fees for a split shipment unless the additional fee was disclosed and approved before shipment.

7. Special-Order, Made-to-Order, and Backordered Products

Special-order, customized, programmed, made-to-order, or backordered products may require additional processing time.

Any estimated availability or shipping date provided for these products is an estimate and may change because of manufacturer availability, production schedules, supplier delays, customs processing, or other circumstances outside our control.

We will make reasonable efforts to provide updates when a significant delay becomes known.

8. Digital Products and Software

Digital products, software, license keys, downloadable files, diagnostic files, coding files, and electronic instructions are delivered electronically and are not physically shipped.

Electronic delivery may be made through:

• Email
• Customer account
• Download page
• Secure file-transfer service
• Remote support session
• Activation or license portal

Some digital products may require manual verification, device identification, vehicle information, or license activation before delivery.

Customers are responsible for providing a valid email address and checking spam or junk folders.

9. Domestic Shipping

We ship to eligible addresses within the United States using available carriers and shipping services.

We may be unable to deliver certain products to:

• P.O. boxes
• APO or FPO addresses
• U.S. territories
• Remote locations
• Addresses restricted by a carrier or manufacturer

Customers should contact us before ordering if delivery to a restricted or unusual destination is required.

10. International Shipping

International shipping may be available for eligible products and destinations.

International customers are responsible for all applicable:

• Customs duties
• Import taxes
• Brokerage fees
• Value-added taxes
• Government charges
• Inspection fees
• Local delivery fees

These charges are not included in the product price or shipping charge unless expressly stated during checkout.

We are not responsible for delays caused by customs authorities or local delivery services.

Customers are responsible for confirming that a product may legally be imported, possessed, installed, licensed, or used in their country.

If an international shipment is refused, abandoned, rejected, or returned because of unpaid customs charges, import restrictions, or customer inaction, any refund may be reduced by the original shipping charge, return shipping charge, customs charge, brokerage fee, and other costs incurred by us.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, customers should verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal code
• Country
• Telephone number

We are not responsible for delays, losses, or additional charges caused by an incomplete or inaccurate address provided by the customer.

12. Address Changes and Order Modifications

Address changes and order modifications must be requested as soon as possible.

We cannot guarantee that an address or order can be changed after the order has entered processing, programming, fulfillment, or shipment.

For security reasons, we may require identity or payment verification before changing a delivery address.

Once a carrier has accepted a shipment, address changes may be unavailable or subject to additional carrier fees.

13. Signature Confirmation

Signature confirmation may be required for:

• High-value orders
• Fraud-sensitive orders
• International shipments
• Restricted products
• Orders shipped to certain locations

The customer is responsible for ensuring that an authorized person is available to receive and sign for the shipment.

14. Delivery and Risk of Loss

An order is considered delivered when the carrier records the shipment as delivered to the shipping address provided at checkout.

Customers should promptly retrieve delivered packages and should not leave valuable packages unattended.

Where permitted by law, risk of loss transfers to the customer when the shipment is delivered to the address provided with the order.

15. Lost Packages

If a package appears to be lost in transit, contact us promptly at support@deutschtuning.com.

Before contacting us, customers should:

1. Review the carrier’s tracking information.
2. Confirm the shipping address on the order.
3. Check with household members, neighbors, reception staff, or property management.
4. Check all common delivery areas.
5. Contact the carrier when appropriate.

We may open a claim or investigation with the carrier. Carrier investigations may take several business days or longer.

Replacement or refund eligibility will depend on the carrier’s findings, the shipping method, available insurance, and the circumstances of the shipment.

16. Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should contact the carrier and notify us promptly.

We are not automatically responsible for theft, misdelivery, or loss occurring after the carrier marks a package as delivered. However, we will provide reasonable assistance with a carrier investigation when available.

Customers may be required to provide documentation, a written statement, photographs, surveillance footage, a police report, or other information requested by the carrier or insurer.

17. Damaged Shipments

Customers should inspect all packages and products immediately after delivery.

Visible package damage should be photographed before the package is opened whenever possible.

Damage must be reported to us within three business days after delivery. The report should include:

• Order number
• Customer name
• Description of the damage
• Photographs of the shipping box
• Photographs of the shipping label
• Photographs of the internal packaging
• Photographs or video of the damaged product

Customers must retain all packaging materials until the claim is resolved.

Failure to provide timely notice, photographs, or original packaging may prevent us or the carrier from approving a damage claim.

Do not install, modify, program, paint, repair, or use a damaged product before receiving instructions from us.

18. Refused and Undeliverable Shipments

A shipment may be returned to us if it is refused, unclaimed, undeliverable, addressed incorrectly, or not collected from the carrier.

If a shipment is returned for a reason not caused by us, the customer may be responsible for:

• Original shipping charges
• Return shipping charges
• Carrier fees
• Customs or brokerage fees
• Reshipping costs
• Restocking fees where permitted

Original shipping charges are generally nonrefundable unless the return resulted from our error.

19. Shipping Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Carrier disruptions
• Severe weather
• Natural disasters
• Labor disputes
• Government action
• Customs delays
• Transportation interruptions
• Public emergencies
• Cybersecurity incidents
• Supplier delays
• Manufacturer delays
• Incorrect customer information

We will make reasonable efforts to assist with tracking and carrier inquiries, but we cannot guarantee a delivery date controlled by a third-party carrier.

20. Installation Scheduling

Customers should not schedule installation, service, travel, vehicle disassembly, or other work until all products have been received and inspected.

We are not responsible for labor charges, missed appointments, storage fees, vehicle downtime, rental-car expenses, towing charges, lost income, or other costs caused by shipping delays, damaged shipments, incorrect customer information, or product availability.

21. Returns

Shipping-related returns are also subject to our Return Policy.

Return authorization may be required before a product is shipped back. Packages returned without authorization may be refused or delayed.

Customers should review the Return Policy before returning any product.

22. Fraud Prevention and Order Review

We may hold, review, cancel, or request additional verification for an order when we identify a potential payment, identity, address, resale, export, or fraud concern.

Verification may include confirming:

• Identity
• Billing address
• Shipping address
• Payment authorization
• Vehicle information
• Intended use
• Export destination

An order will not ship until any required verification has been completed.

23. Contact Information

Questions about shipping, tracking, delivery, or damaged packages may be sent to:

DEUTSCHTUNING LLC
Email: support@deutschtuning.com
Telephone: (945) 289-8991

Please include your order number when contacting us about an existing order.