Payment disputes and resolution

Chargeback Policy

This policy explains how billing disputes, unauthorized transactions, and chargeback claims should be handled.

Last updatedJuly 2026
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Contact Us Before Filing a Chargeback

If you believe there is an issue with your order or payment, contact us first so we can review the matter and attempt to resolve it.

Unauthorized Transactions

Contact your payment provider immediately if you believe your payment method was used without authorization.

Supporting Documentation

We may provide order records, tracking information, delivery confirmation, communications, and other relevant documentation in response to a payment dispute.

Questions about a billing dispute?

Contact us with your order number and a description of the issue so we can review the matter promptly.